Frequently Asked Questions

Standard delivery takes 3-5 business days from the order date. Express delivery (1-2 days) is available in major cities. You'll receive a tracking number via email once your order ships.

Yes! We offer free shipping on orders above $50. For orders below $50, shipping charges apply based on your location.

Currently, we ship within the United States and selected international destinations. Check our shipping page for your location availability.

Yes, you can modify your address within 2 hours of placing your order. After that, please contact our support team immediately.

Report the issue to us within 5 days of delivery date with your tracking number. We'll investigate and either redeliver or refund your order.

We offer a 30-day return policy on all items. Products must be unused and in original packaging. Simply contact our support team to initiate a return.

Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method.

Items that show signs of wear cannot be returned. However, we stand behind our quality. If there's a manufacturing defect, we'll replace it free of charge.

Yes, you can return items within 30 days for a full refund. Shipping costs for returns are covered by the customer unless the item is defective.

We can look up your order using your email address or order number. The original receipt helps speed up the process.

Check our detailed size guide on each product page. We provide measurements in both inches and centimeters. If you're unsure, our team can help you via email or WhatsApp.

All our products are made from premium, high-quality materials. We use 100% pure fabrics and premium blends. Check individual product descriptions for material details.

Yes, our collection includes options for all body types and sizes. We're committed to inclusive sizing and comfort for everyone.

Some items can be customized. Contact our support team with your requirements, and we'll provide options and pricing for custom orders.

Each product comes with care instructions. Generally, we recommend hand washing in cold water and air drying for best results and longevity.

We accept all major credit/debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay), and multiple secure payment gateways.

Yes, we use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers.

Yes! You can apply promo codes at checkout. Check our email newsletter and social media for current promotions and discount codes.

Orders can be modified or cancelled within 1 hour of purchase. After that, if not shipped, contact our support team as soon as possible.

Yes, we offer digital gift cards in any amount. They can be used on any product and never expire. Perfect for any occasion!

Click 'Sign Up' on our website and enter your email. You can also sign up using Google or other social accounts for faster registration.

Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link within minutes.

Yes, you can request account deletion. Contact our support team, and we'll process your request within 7 days. This cannot be undone.

Log into your account and go to 'My Orders'. Click on any order to see detailed status and tracking information.

Click the heart icon on any product to add it to your wishlist. You can view and manage your wishlist from your account profile.

100% authentic and original. All items are sourced directly from designers and manufacturers. We provide certificates of authenticity when applicable.

Yes, all products come with a quality guarantee. If there's a manufacturing defect, we'll replace or refund the item.

We update our collection weekly with new designs and styles. Follow us on social media to be first to know about new arrivals!

Absolutely! We love customer suggestions. Email us or use our contact form to request specific products or collections.

Yes, we work with talented designers to bring exclusive collections. Check our collaborations section for limited-edition items.